I should have started with the BBB. I wanted landline phone service and got a flyer in the mail from suddenlink advertising phone, internet and Tv for $93.00 plus tax per month. The flyer said "Unlimited local and U.S. long distance." those are the exact words. But the bill is for more, and after calling and complaining several times and getting a credit, the bill is still over the written promise. What is the worst thing is that DAVID SHERRILL said "I will call you back by May 5 for sure and we will credit you or not, but for sure will call you before May 5." Well, they never called. I wish I had immediately filed a complaint with the BBB.
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you still can, can't you? send them a certified letter (advice that sounds familiar to you, eh?)
ReplyDeleteDear Informed, Yes, I can still make a complaint and may later if they act improperly. Right now I am transferring my phone service to NTS communications (named after National Trucking Service - the owner decided to save money and keep the NTS when he became telecommunications). After I change, Suddenlink may want to try to overcharge me for the tv and inet - or not. I will let them get away with the first overcharge and put it behind me if so.
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